Terms & Conditions

These terms and conditions govern your use of the Kairos website at kairoscx.co.uk and the purchase of any products or services from Kairos CX Ltd. By accessing this site or placing an order, you agree to these terms.

About Kairos

Kairos CX Ltd is a customer experience consultancy registered in England and Wales. We provide adaptive CX consulting, training, and physical and digital products through our shop.

Use of this website

You may use this website for lawful purposes only. You must not use it in any way that breaches applicable local, national, or international law or regulation, or in any way that is fraudulent or harmful to others.

We reserve the right to restrict access to parts of this site at any time and without notice.

Products and orders

All product descriptions, prices, and availability are subject to change without notice. Placing an order constitutes an offer to purchase; a contract is formed only when we confirm your order by email.

Prices are shown in GBP and include VAT where applicable. For delivery timescales and return conditions, please see our delivery & returns policy.

Intellectual property

All content on this site — including text, frameworks, illustrations, and downloadable materials — is the property of Kairos CX Ltd and is protected by copyright. You may not reproduce, distribute, or create derivative works without our written permission.

Physical and digital products purchased from us are licensed for personal or internal business use only. They may not be resold, redistributed, or used in training programmes delivered to third parties without a commercial licence agreement.

Consulting and advisory services

Engagements for consulting, advisory, or training services are governed by a separate statement of work or service agreement issued at the time of engagement. These terms apply to general site use and product purchases only.

Limitation of liability

To the fullest extent permitted by law, Kairos CX Ltd excludes all liability for loss or damage arising from use of this website or reliance on its content. We do not warrant that the site will be uninterrupted, error-free, or free of viruses.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

Privacy

Your use of this site is also governed by our Privacy Policy, which is incorporated into these terms by reference.

Governing law

These terms are governed by the laws of England and Wales. Any disputes arising from them will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to these terms

We may update these terms from time to time. The date at the top of this page reflects the most recent revision. Continued use of this site after changes are posted constitutes acceptance of the updated terms.