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    Training & Facilitation

    Build the capability to run this yourselves

    Capability transfer, not dependency creation. Your teams learn to run adaptive CX work independently.

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    What is Training & Facilitation?

    Structured capability transfer that enables your internal teams to run adaptive CX work themselves. Not a certification programme — practical training so your teams can apply the framework, run their own moment design sessions, and maintain governance standards without ongoing Kairos involvement.

    Most teams who complete sprints want to scale the approach across their organisation. Training makes that possible without creating a permanent dependency. Your facilitators learn the same structured process, use the same templates, and apply the same governance standards.

    What you get from Training & Facilitation

    Practical capability your teams can apply immediately.

    Step 1

    Framework Training

    The adaptive CX methodology, maturity model, and autonomy ladder — taught through your organisation's real context, not generic case studies.

    Step 2

    Facilitation Playbooks

    Step-by-step guides for running moment design sessions internally. Your teams learn to facilitate the same structured process we use in Design Sprints.

    Step 3

    Governance Templates

    Truth contracts, behaviour specs, and stop rules — ready-to-use templates your teams can apply to any new moment without starting from scratch.

    Step 4

    Practice Sessions

    Facilitated dry runs on real moments with coaching. Teams apply the framework under guided supervision before running sessions independently.

    Who it's for

    • Teams who want to run adaptive CX work independently
    • Organisations scaling the framework across multiple teams
    • Leaders investing in long-term internal capability
    • Teams who have completed sprints and want to sustain the work

    Not the right fit if…

    • Teams who need moments designed for them (start with a Design Sprint)
    • Organisations looking for a certification programme
    • Projects that need immediate deliverables, not capability building
    • Anyone expecting a one-day workshop to replace structured engagement

    Frequently asked questions

    What does AI CX training cover?
    How long does AI CX training take?
    How many people should attend AI CX training?
    Do we need prior experience with the adaptive CX framework?
    What ongoing support is available after AI CX training?

    Ready to take the next step?

    Start a conversation about Training & Facilitation. No pitch deck, no pressure—just a focused discussion about what you're facing.

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