Platform Accelerators

    You already have the technology. What's missing is the service design layer that tells it what to do. The Kairos methodology maps to the enterprise AI platforms your team already uses, producing platform-specific briefs your team or specialist partner can action. No new platforms required.

    Win more customersUnlock more revenue
    Protect loyalty

    Platform methodology mappings

    The Kairos framework maps to major enterprise AI platforms. Whether you're orchestrating marketing with Bloomreach, running contact centres on Google Cloud or AWS, personalising journeys with Adobe, or specifying agent behaviour with Salesforce—the four steps remain the same.

    AB Tasty

    Featured · Inform layer

    AB Tasty AdaptiveCX

    Real-time predictive personalisation for anonymous visitors. Strengthen the Inform layer before you automate decisions.

    Bloomreach

    Bloomreach Engagement

    Map Kairos methodology to Loomi AI and real-time journey orchestration for personalised customer engagement.

    Kairos StepBloomreach Engagement MappingLink
    1.Find the first momentIdentify customer segments where Loomi AI can drive engagement
    2.Assess maturityAudit CDP data quality—what customer signals are unified and actionable?
    3.Design the behaviourSpecify Loomi AI campaign agent behaviour with targeting logic and personalisation rules
    4.Prepare the platform briefDefine scoped segment, A/B test plan, and success metrics for the build team
    Read the deep-dive
    Google Cloud CCAI

    Google Cloud CCAI

    Map Kairos methodology to Vertex AI Agent Builder and Contact Center AI for intelligent virtual agents.

    Kairos StepGoogle Cloud CCAI MappingLink
    1.Find the first momentIdentify contact flows where virtual agents can resolve or assist
    2.Assess maturityAudit data connectors and knowledge bases powering agent responses
    3.Design the behaviourSpecify intents, fulfillments, and escalation paths for Dialogflow/Agent Builder
    4.Prepare the platform briefPrepare virtual agent brief with channel scope, escalation rules, and measurement plan
    Read the deep-dive
    Adobe Experience Platform

    Adobe Experience Platform

    Map Kairos methodology to Real-Time CDP and Journey Optimizer for AI-powered personalisation at scale.

    Kairos StepAdobe Experience Platform MappingLink
    1.Find the first momentIdentify customer segments in Real-Time CDP where AI-driven personalisation can improve engagement
    2.Assess maturityAudit unified profile data quality—what signals are captured and actionable in real-time?
    3.Design the behaviourSpecify Journey Optimizer orchestration logic with AI Assistant personalisation rules
    4.Prepare the platform briefDefine scoped audience, A/B test structure, and attribution metrics for the build team
    Discuss an Adobe brief
    AWS Connect

    AWS Connect

    Map Kairos methodology to Amazon Q and Lex for intelligent virtual agents in your cloud contact centre.

    Kairos StepAWS Connect MappingLink
    1.Find the first momentIdentify contact flows where Amazon Q or Lex bots can resolve or assist customers
    2.Assess maturityAudit knowledge bases and data sources powering agent recommendations
    3.Design the behaviourSpecify Amazon Q step-by-step guide logic and escalation rules
    4.Prepare the platform briefPrepare contact flow brief with scope, analytics requirements, and agent assist rules
    Discuss an AWS brief
    Salesforce Agentforce

    Salesforce Agentforce

    Map Kairos methodology to Agentforce Topics, Actions, and Guardrails for intelligent service automation.

    Kairos StepSalesforce Agentforce MappingLink
    1.Find the first momentIdentify Service Cloud case types where Einstein Agents can assist resolution
    2.Assess maturityAudit Data Cloud signals—what customer data is unified, fresh, and accessible?
    3.Design the behaviourSpecify Agent Topics, Instructions, Actions, and Guardrails
    4.Prepare the platform briefPrepare Agent Topic brief with scoped segment, escalation rules, and success criteria
    Read the deep-dive

    Ready to map the methodology to your platform?

    Get in touch to discuss a platform brief for your organisation.

    Get in touch

    Frequently asked questions

    What are AI CX platform accelerators?
    Do we need a new platform to improve AI customer experience?
    How does service design work with existing AI platforms?
    What platforms does AI CX consulting support?
    What is a platform brief in AI CX consulting?