Ongoing

    Advisory

    Strategic guidance as you scale

    Retained support for teams scaling adaptive CX—design review, behaviour spec QA, and governance counsel.

    This is not a monthly retainer for undefined work—it's structured counsel with clear value.

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    What is Advisory?

    Ongoing retained support for teams who have moved past initial design and are now scaling adaptive CX across their organisation. Instead of one-off engagements, you get continuous access to strategic guidance.

    Most teams who complete an AI Design Sprint or Activation Readiness Sprint find they need continued counsel as they encounter new moments, higher autonomy levels, and governance questions that weren't visible at the start.

    What you get from Advisory

    Structured support that evolves with your AI capabilities.

    Step 1

    Design Review Sessions

    Regular review of your AI behaviour designs—ensuring they stay aligned with service intent as your system evolves.

    Step 2

    Behaviour Spec QA

    Quality assurance on your behaviour specifications—catching gaps, inconsistencies, and edge cases before they reach production.

    Step 3

    Governance Guidance

    Counsel on escalation paths, autonomy boundaries, and how to progress safely from one maturity level to the next.

    Step 4

    Strategic Counsel

    Ongoing guidance on AI direction—helping you navigate decisions about where to invest, what to defer, and how to sequence.

    What this looks like in practice

    Behaviour specification review materials

    Behaviour specification review

    Capability tracking and progress assessment

    Capability tracking

    Who it's for

    • Teams with ongoing AI complexity that needs regular review
    • Organisations scaling adaptive CX across multiple moments
    • Leaders who need governance guidance as AI autonomy increases
    • Teams where AI decisions have significant business impact

    Not the right fit if…

    • One-off projects with clear end dates
    • Teams just getting started—consider a sprint first
    • Organisations without existing AI implementations
    • Projects that need design, not review

    Frequently asked questions

    What is AI CX advisory consulting?
    How often do AI CX advisory sessions take place?
    What does AI CX design review include?
    How is advisory different from a design sprint?
    When should an organisation consider AI CX advisory?
    What governance guidance does AI CX advisory provide?

    Ready to take the next step?

    Start a conversation about Advisory. No pitch deck, no pressure—just a focused discussion about what you're facing.

    Make an enquiry

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