The Kairos Toolkit
Every tool and template we use in client engagements — available to buy and use independently, or deployed as part of a facilitated programme. The same frameworks, the same artefacts, with or without us in the room.
Adaptive CX design frameworks
It helps teams define how the experience should respond to real-time signals, using the technology they already have or setting a roadmap to grow data and technology maturity over time.
The maturity model helps set that adaptive vision — showing what is possible now, what comes next, and what capabilities are needed to progress.
The Kairos Toolkit
Every tool and template we use — available to buy and use independently, or deployed as part of a facilitated engagement.
Adaptive CX Card Deck
A physical card deck for running adaptive moment design sessions with your team. Covers signal types, truth contracts, response logic, and governance. Works as a standalone workshop tool.
Moment Worksheet
A structured working document for each adaptive moment — triggers, signals, response rules, fallbacks, and success criteria. Used in both self-serve sessions and facilitated engagements.
Maturity Snapshot
Plots your current signal quality against autonomy levels to pinpoint where investment will have the most impact. Used in the Activation Readiness Diagnostic.
Four Gates Governance Checklist
A printed checklist that walks teams through the Truth, Safety, Recovery, and Audit gates before any adaptive moment goes live. Keeps AI scaling safe without bureaucracy.
Behaviour Specification Template
The core artefact of every engagement — defines what AI should know, assume, and do at each moment, with explicit decision boundaries your team can test, monitor, and audit.
The Adaptive CX Playbook
A practical playbook for designing, governing, and scaling adaptive moments across your CX. Covers signal mapping, behaviour specification, the Four Gates, and implementation sequencing.
Data Maturity Assessment
Evaluates your organisation's signal quality across the six levels — from Unknown to Predictive — revealing gaps between what you know and what you need to know to act safely.
Bloomreach Accelerator Template
Translates Adaptive CX service design into Bloomreach-specific configuration briefs — covering campaigns, personalisation rules, and agentic workflows your delivery team can action directly.
Salesforce Agentforce Accelerator Template
Maps Adaptive CX behaviour specifications to Agentforce agent flows, triggers, and escalation logic — so your Salesforce team gets a brief they can build from, not a strategy document.
Google Gemini Accelerator Template
Converts adaptive moment design into Google Gemini-compatible prompt architecture, grounding strategies, and safety instruction sets aligned with the Four Gates governance layer.
AB Tasty Accelerator Template
Bridges adaptive moment design to AB Tasty campaign logic — audience segmentation, trigger conditions, and variant specifications written as a ready-to-configure brief.
Want us to run the sessions for you?
Talk to us about a facilitated engagement — we design, build, and hand over, so your team owns what gets built.